In accordance with the provisions of the General Data Protection Regulation RGPD EU 679/2016 and the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and Guarantee of Digital Rights, you are provided with the following information on the processing of your personal data:
Responsible for the treatment: VIAJES SIMPATÍA SA, NIF/CIF: A07150451, Address: CALLE 16 DE JULIO, Nº 25, CP: 07009, PALMA DE MALLORCA, Telephone: 971431357, Email: info@viajessimpatia.com. DATA PROTECTION DELEGATE: CONTACT: / http://www.protecmir.com / EMAIL: protecmirlegal@protecmir.com.
In VIAJES SIMPATÍA SA we process the personal data provided by you through the completion of the forms provided for this purpose on this website, personal data arising from the provision or procurement of our services or products and / or personal data arising from the business relationship you have with us. In addition, we process personal data generated in the context of your activity on our website, which category includes your browsing data obtained through the website.
It is important for us to keep the record of your personal data up to date. You are obliged to keep us informed of any changes or errors in your personal data as soon as possible by contacting us at the following e-mail address: info@viajessimpatia.com.
Purpose: VIAJES SIMPATÍA SA may process your personal data for the following purposes:
We keep your personal data in our systems and files for the time necessary to carry out the purposes of processing, and to comply with the provisions of applicable law. Your personal data will be retained for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to erasure and/or limitation of the processing of your data. The period of retention of personal data will vary depending on the purposes of the processing and in general:
Your personal data will be kept for as long as they are useful for the purposes indicated and, in any case, for the legal periods and the time necessary to meet possible liabilities arising from the processing.
We have appropriate technical and organizational security measures in place to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage, ensuring their integrity and confidentiality. The technical and organizational security measures implemented make it possible to: guarantee the permanent confidentiality, integrity, availability and resilience of the processing systems and services; restore availability and access to personal data promptly in the event of a physical or technical incident; and regularly verify, evaluate and assess the effectiveness of the technical and organizational measures implemented to ensure the security of the processing.
These technical and organizational security measures have been designed taking into account our IT infrastructure, the state of the art in accordance with current standards and practices, the cost of implementation and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity of the processing to your personal data.
Legitimation: The legitimacy to process your personal data is based on:
During the data collection process, and in every place on the website where personal data are requested, the user will be informed, either by means of a hyperlink or by including the appropriate mentions in the form itself, of the mandatory or not nature of the collection of personal data.
The personal data requested in the forms on the website are, in general, mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if the personal data requested are not provided, or are not provided correctly, they cannot be fulfilled.
There is an obligation to provide your personal data in the event of contracting a service or product, and / or in those cases of requesting a quote or offer.
The sending of advertising communications, newsletters or newsletters of our products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditions the contractual or commercial relationship that you have with us.
If you have authorized us to send advertising of our services and products, your personal data may be used to manage the sending of advertising offers and newsletters through electronic means. In these cases the provisions of art. 20 and 21 of Law 34/2002, of July 11, 2002, on services of the information society and electronic commerce, regarding the use and processing of your personal data in order to manage the sending of advertising by electronic means, are applicable.
In case you have checked the option to receive advertising, or if you have subscribed to our newsletter, you can cancel this option at any time.
Recipients: In general, your personal data will not be communicated to any third party outside the entity, unless legally obliged to do so. However, we inform you that third party providers may have access to your personal data as processors, in the framework of the provision of a service for the entity responsible for the processing. We inform you that you can request the complete list of the recipients who may receive your personal data as processors or as third party recipients by transfer at the e-mail address: info@viajessimpatia.com. In addition to the above, the entity may make assignments or communications of personal data to meet its obligations to the Public Administrations in cases where required, in accordance with current legislation.
International data transfers:
In order to carry out the data processing activities detailed above, we may transfer data to countries outside the European Economic Area (EEA), and store such data in physical or digital databases managed by entities acting on our behalf. Database management and data processing are limited to the purposes of processing, and are carried out in accordance with applicable data protection laws and regulations. In the event that data is sent outside the EEA, the company will use appropriate contractual measures to ensure data protection, which may include, among others, contracts based on the standard data protection clauses adopted by the European Commission applicable to the sending of personal data outside the EEA.
Rights: You have the right to obtain access to your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. In addition, and for reasons related to your particular situation, you may object to the processing of your data, in which case your personal information will no longer be processed for those purposes for which you have expressed your opposition. Where technically feasible, you may request the portability of your data to another data controller. To exercise these rights, in accordance with current legislation, you can contact us by mail, enclosing a copy of a document proving your identity (ID), to VIAJES SIMPATÍA SA in CALLE 16 DE JULIO, Nº 25, CP: 07009, PALMA DE MALLORCA or email info@viajessimpatia.com. You have the right to file a Claim before the Control Authority: Spanish Data Protection Agency (www.agpd.es). Origin of the Personal Data: the interested party.
You expressly agree to the inclusion of personal data collected while browsing the website and / or provided by filling out any form, as well as those arising from a possible business relationship, in the automated files of personal data of the entity.
The entity guarantees the confidentiality of users’ personal data. However, the entity will disclose to the competent public authorities the personal data and any other information in its possession or accessible through its systems and is required, in accordance with the laws and regulations applicable to the case. Personal data may be kept in the files owned by VIAJES SIMPATÍA SA even after the end of the commercial relations formalized through the website of the entity, exclusively for the purposes indicated above and, in any case, during the legally established periods, at the disposal of administrative or judicial authorities.
When you interact with our website through various social networks, such as when you connect or follow us or share our content on social networks (Facebook, Twitter, LinkedIn, Instagram or others), we may receive information from those social networks, including information about your profile, user ID associated with your social network account, and any other public information that you allow to be shared with third parties on the social network.
The entity uses social networks in order to inform about the services it offers, as well as any other activity or event that is carried out and wants to publicize, but at no time will obtain from them, personal data of users who interact in them, unless there is express authorization.
These data are only used within the social network itself and are not incorporated into any processing system.
Social networks have their own terms of use and privacy policies that you are obliged to take into account and observe if you make use of them.
